DVLA – Direct Vindictive Licencing Authority
Vindictive, how? you ask. Well perhaps not quite vindictive, but they don’t seem to like me, perhaps it was for that one time they wouldn’t send me a replacement log book so I couldn’t get my road tax and hence they tried to fine me.
For the second year in a row they have sent me a Tax reminder form which has no reference number i.e. there is no way for me to declare SORN (Statutory Off Road Notification) for my old car without having to go to a post office.
This is admittedly one minor irritation if it were not for the fact I was promised (by DVLA) I would receive a reminder with an internet/telephone reference number this year. Their website also fails to tell you that you need a ’special’ V11 form to be able to do anything over telephone/internet. It’s only after much playing with their website and then the most infuriating calls with a multi level queuing system which goes something like – press 1 to talk about licencing… press 2 to talk about V11 …. press 3 to talk about SORN….. “you have selected SORN, here is an irritating voice message which tells you nothing that you need to know and promptly hangs up”.
Joy. In this country we have to present three legal documents together to even purchase Road Tax. There are so many legal requirements to run a car and at a huge cost, surely it’s about time they integrated Road Tax as part of our insurance policy payment?
Slight digression – The government wants to have a national database of all our biometric data at a cost of over £600m/yr + setup costs, yet can’t even handle an electronic Road Tax system. QED?
